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Customer Management (Level 1)
Course Ref. Code: TGS-2018501032
Skill Code: EVS-CFC-1005-1.1
Duration: 9h
Full Fee before funding: $180
Course Outline:
This unit covers the knowledge and skills required in providing customer service by following guidelines.
At the end of this course, learners will be able to:
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Understand customer needs and expectations
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Demonstrate Effective Communication Skills to Address Customer Needs
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Implement measures to improve service delivery
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