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Mopping the Floors

Customer Management (Level 1)

Course Ref. Code: TGS-2018501032

Skill Code: EVS-CFC-1005-1.1

Course Duration: 8h

Assessment Duration: 1h

Course Outline:

This unit covers the knowledge and skills required in providing customer service by following guidelines.

At the end of this course, Learners will be able to:

  • Understand customer needs and expectations

  • Demonstrate Effective Communication Skills to Address Customer Needs

  • Implement measures to improve service delivery

Assessment Method:

  • Role-play

  • Oral Questioning

Course Fee:

  • Full Fee: $180

Funding Mechanism:

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