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Mopping the Floors

Customer Management (Level 1)

Course Ref. Code: TGS-2018501032

Skill Code: EVS-CFC-1005-1.1

Duration: 9h

Full Fee before funding: $180

Course Outline:

This unit covers the knowledge and skills required in providing customer service by following guidelines.

At the end of this course, learners will be able to:

  • Understand customer needs and expectations

  • Demonstrate Effective Communication Skills to Address Customer Needs

  • Implement measures to improve service delivery

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