Course Information

 

Customer Management (Level 1) [Course Ref.: CRS-Q-0032831-EVS]

This unit covers the knowledge and skills required in providing customer service by following guidelines.

At the end of this course, learners will be able to:

• Understand customer needs and expectations

• Demonstrate Effective Communication Skills to Address Customer Needs

• Implement measures to improve service delivery

 

Washroom Maintenance (Level 1) [Course Ref.: CRS-Q-0032532-EVS]

This unit covers the basic knowledge and skills required in cleaning and removing soilage from sanitary fixtures, fittings, toilet floors, and replenishing consumables in sanitary area.

At the end of this course, learners will be able to:

• Prepare for work activities

• Replenish consumable items in the washroom

• Remove dust, debris, soilage and spillage from the washroom

• Perform cleaning of toilet floors

• Reinstate work area

 

Horizontal Surface Maintenance (Level 1) [Course Ref.: CRS-Q-0032533-EVS]

This unit covers the basic knowledge and skills required in removing loose dust and debris, spillage and impacted soil and mopping of hard floor surfaces manually.

At the end of this course, learners will be able to:

• Prepare for cleaning activities

• Remove spillage and soilage from hard floor surfaces

• Remove loose dust and debris from hard floor surfaces

• Perform mopping of hard floor surfaces

• Reinstate work area

 

Vertical Surface Maintenance (Level 1) [Course Ref.: CRS-Q-0032531-EVS]​

This unit covers the knowledge and skills required in removing loose dust and cleaning of spillage and soilage from vertical surfaces, glass surfaces and ceiling surfaces (and parts)

At the end of this course, learners will be able to:

• Prepare for cleaning activities

• Remove loose dust from vertical surfaces and ceiling surfaces (and parts)

• Perform cleaning of spillage and soilage from vertical surfaces

• Perform spot cleaning of soilage from ceiling surfaces (and parts)

• Reinstate work area